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Account

    • Can I shop without being registered?

You can browse the catalog and choose the products, also loading the cart. But to make the purchase you need to be registered on the site.



    • Is my personal data safe?

Our customer data is managed in compliance with the European GDPR Regulation. 



    • How can I change my data?

All account data can be corrected or modified at any time. Only the account name and the registration email cannot be changed. You can do it from your personal area.

 

 

    • How do I change my password?

To change your password you must log in to your user panel, then from the "User information" section click on "change password".




 

    • I forgot my password, what can I do?

To recover your password, simply click on "Login" (at the top right of the screen) and select "Forgot your password?". Once you have entered your email and clicked "Send", you will receive an email with the procedure for new login credentials.

 

Orders

    • How can I cancel an order?

All information regarding cancellations is available on the Terms and Conditions page. In any case you can contact us via email customercare@tasteataly.com for support at every stage of the purchase.



    • How can I return a producy?

In case of damaged goods, the customer must accept the withdrawal with reserve, immediately contacting our customer care at customercare@tasteataly.com with a description of the damage and attaching a photo. Our operators, once the request has been evaluated, will respond as quickly as possible. If the damage not caused by the customer is ascertained and recognized, the latter may be authorized by the seller to replace the goods free of charge or to refund if required.
In case of goods not to your liking or damaged, it is still necessary to follow the procedure below to be reimbursed:
    • send by e-mail no later than 14 days from receipt of the package the request for reimbursement and the reason for the same
    • no later than 14 days from the communication of the intention to return, send the goods you wish to return to the address:

Inizioventi srls
Via Andrea Costa, 45
63822 Porto San Giorgio (FM)
ITALY

Only in case of authorization by the seller for the free replacement of the goods, the shipping costs for the return will be borne by the seller. In all other cases these costs are charged to the customer.




Shipping

    • How can I change the shipping address of a current order?

Once an order has been placed, it is no longer possible to change the shipping address except if it has not yet been collected by the courier. In this case it will be necessary, by entering your personal area, to change the delivery address of the order of interest.

 

 

    • From which countries can I order your products?

Our products are shipped to: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania , Slovakia, Slovenia, Spain, Sweden and Hungary.

 

Others

    • How can I have a copy of the invoice?

The billing of each order can be requested by sending a special notice to the email box indicated below with the account data, number and date of the order.
Send billing request to: invoice@tasteataly.com.

 

 

    • What are the payment methods?

Orders can be paid for by credit card, including Paypal and Visa, Maestro, MasterCard.



 

    • Prices are with VAT included?

All prices are inclusive of VAT.



    • How are fresh and perishable products stored during shipment?

All goods are shipped with dedicated packaging in compliance with the strictest international regulations. Freshness will always be guaranteed thanks to isothermal packaging and synthetic ice. Our packaging has been chosen to bring the best products to your home, in the best conditions for the pleasure of enjoying the best Italian cuisine. From the manufacturer to your home, with the best care.

 

 

    • What should I do if the product does not arrive?

After placing an order, you will receive an email containing all the details of your purchase. If you would like further information, do not hesitate to get in touch with us. The shipment is made within 24 working hours from the order date for products available for immediate delivery. As soon as the package is delivered to the courier, its electronic traceability begins and the day of arrival is estimated. You can follow the progress of the delivery by accessing the courier's tracking page via the link we will send you or through the courier's smartphone APP. For any problems you can write to customercare@tasteataly.com, you will be contacted immediately.